Our Return Policy
We do not accept returns or exchanges unless the item you purchased and received from Biotech Global Distributors LLC is defective.
We only guarantee refunds for products purchased through Biotechgd.com, minus the initial shipping cost(s), that are defective.
To be eligible for a return, your item must be in the same condition that you received it.
An RA (Return Authorization) number will be issued for a return. Please contact our customer service specialists prior to sending any product back for a refund, replacement, or exchange at contact@biotechgd.com.
To return a product please send the product along with a copy of your invoice and RA number in the package to the return address provided in the email with the RA number.
After your return is received, we will begin to process your refund. Refunds will only be issued to the same credit card used to pay for the order. Please allow 7-10 business days for the full refund amount to post back to your account. Product received without an approved RA number will not receive a refund.
*Biotech Global Distributors LLC is NOT responsible for any lost, stolen, or damaged packages.